Shipping policy

Shipping Policy

Effective Date: July 27, 2025

At MKUUNYC, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after 2:00 PM EST will begin processing the next business day.
  • During new product launches, holidays, or promotional events, processing times may be longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Domestic Shipping (United States)

Estimated delivery times after shipment:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (where available)
  • Express Shipping: 1–2 business days (where available)

Shipping rates are calculated at checkout based on your location and selected shipping method.

International Shipping

We currently ship to select international destinations.

International delivery typically takes 7–21 business days, depending on the destination and customs processing.

Please note:

  • Customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country.
  • Delivery times may vary due to customs clearance or local postal services.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Tracking information may take up to 24 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the package is returned to us, the customer will be responsible for any additional shipping charges required to resend the order.

MKUUNYC is not responsible for packages delivered to an address provided incorrectly by the customer.

Lost, Stolen, or Delayed Packages

Once your package has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please:

  1. Check with household members or neighbors.
  2. Contact the shipping carrier directly.
  3. Contact us if additional assistance is needed.

We will do our best to help investigate shipping issues, but we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item(s)

We will review your claim and work toward a suitable resolution.

Shipping Delays

While we strive to meet all estimated delivery times, delays caused by weather, holidays, carrier issues, customs inspections, or other circumstances beyond our control may occur.

MKUUNYC is not liable for shipping delays once an order has been shipped.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: info@mkuunyc.com

We appreciate your business and thank you for shopping with MKUUNYC.